Course Information

Introduction

Supervisory Skills for Team Leaders provides new and emerging supervisors with the practical tools they need to lead teams reliably and confidently. Through targeted instruction, real-world scenarios, and hands-on exercises, participants will learn to communicate clearly, manage performance, resolve conflicts, and motivate diverse teams. By the end of the course, participants will be able to apply proven supervisory practices that improve team productivity, engagement, and accountability.

Objectives

- Set clear, measurable expectations and turn them into weekly priorities.
- Run effective one-to-one and team meetings that produce agreed actions and follow-up.
- Deliver corrective and developmental feedback that changes behaviour and records outcomes.
- Allocate work and monitor capacity using simple planning and prioritisation techniques.
- Manage difficult conversations and resolve common performance and conduct issues with a structured approach.

Who Should Attend?

Newly promoted supervisors and first-line managers
Team leaders in production, retail, or service operations
Shift supervisors and forepersons
Project leads who have direct reports
Senior individual contributors preparing for a supervisory role

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.